![]() ![]() I then got the Malwarebytes Premium 4.0.4 (not responding) at the top of the page, but the time I opened Snip & Sketch to get a screen shot, MB opened to the scan page. The GUI remained on the MB open page, the scan page did not appear and the "Scan" button disappeared from the scan selection I checked and received a definition update, hit the scan button, then it got wonky. ![]() Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: I ran MB Support 1.5.1.681, which updated to 1.5.3.749, gathered the logs and zipped the Crash Dump file, but it's too large for the forums. Started my weekly system scan, the scan started, then the Scan GUI suddenly ghosted out and I saw Malwarebytes Premium 4.0.4 (Not Responding) at the top of the GUI.įaulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exeĪdditional Information 2: f7ab53f64bdf2e8d09331d26f166d4a5Īdditional Information 4: 7e48f7e0f4faff5c251b3bee74427527īucket ID: 6ad6eca4c37834279ab95f2f7f1cb4e4 (1925674973278287076) Malwarebytes stopped working during system scanįirst, I checked for updates, which downloaded and installed. Endpoint Detection & Response for Servers ![]()
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